Why call first?
A call is the fastest way to get a technician moving. In one conversation, the dispatcher can ask follow-up questions, quote the full price and give you an ETA for your exact spot. No one drives out until you've heard the price.
Pit Stop is open 24 hours a day, 7 days a week.
When should you send a request instead?
Use the online request when a call isn't practical: you're somewhere loud, you can't talk freely, or you'd rather type it out. Fill in where you are and what's wrong, and a dispatcher calls you back as soon as one is free to quote the price and confirm the ETA.
Keep your phone close with the ringer on so you don't miss that call.
What should you do while you wait?
If you're stopped in a live lane, hurt, or in a crash, call 911 first.
Otherwise, move the vehicle off the road if it still runs, turn on your hazard lights, stay clear of traffic and never stand behind or in front of the vehicle. You can call dispatch any time for an update.
Can a business or fleet call too?
Light-duty work trucks, vans and fleet vehicles get the same 24/7 dispatch. Call dispatch at (214) 367-5302 to talk through service for your fleet. Every call comes with an itemized receipt for your records.