Roadside assistance FAQ for Dallas drivers

Pit Stop Roadside Services covers Dallas, Plano, Richardson, Garland, Mesquite, Irving, Grand Prairie and Carrollton, where arrival is typically 30–45 minutes. We also serve Farmers Branch, Addison, Arlington, Fort Worth, Frisco and McKinney, where the dispatcher confirms the arrival time on the call. Elsewhere nearby, call (214) 367-5302 and the dispatcher tells you whether we can get to your spot.

Yes, wherever a technician can work safely: a wide shoulder, a service road, a parking lot, your workplace or your driveway. On a highway, tell the dispatcher the road, your direction of travel and the nearest exit. If you're stopped in a live lane, call 911 first.

In Dallas, a Pit Stop technician typically arrives in 30–45 minutes. Where you are and how busy the roads are both play a part, so the dispatcher gives you an ETA for your exact spot on the call, and you can call dispatch any time for an update.

Yes. Pit Stop Roadside Services is open 24 hours a day, 7 days a week. Call (214) 367-5302 day or night and the dispatcher quotes the price and the arrival time before a technician is sent.

Pit Stop's price depends on the service, your vehicle and your location. Call (214) 367-5302 and the dispatcher quotes the full price before anyone drives out. That's what you pay for the job you described. Have a lower written quote for the same service and vehicle from another roadside company serving your location? Tell the dispatcher before a technician is sent, send a copy the way the dispatcher asks, and Pit Stop matches it.

Sometimes. A late-night call far from our Dallas base can cost more. Whatever the hour, the dispatcher quotes the full price on the call, and you pay only after you've said yes.

No. Pit Stop Roadside Services has no membership, no sign-up and no yearly dues: you pay per call. You call when you need help and hear the price on the call. You can use Pit Stop whether or not you have other roadside coverage.

Have a lower written quote for the same service and vehicle from another roadside company serving your location? Tell the dispatcher at (214) 367-5302 before a technician is sent, send a copy the way the dispatcher asks, and Pit Stop matches it. Memberships, insurance benefits and free public programs don't count.

Pit Stop accepts credit and debit cards, Apple Pay, Google Pay, Cash App, Venmo and PayPal. You pay on the call, once you've heard the price and the arrival time and said yes, before a technician is sent. To pay by card over the phone, you must be the cardholder. Every call comes with an itemized receipt.

Yes. Cancel within 5 minutes of paying and Pit Stop refunds you in full. After that, you can still cancel before the technician arrives and pay only the $35 to $75 service fee; the rest is refunded. The dispatcher tells you the exact fee for your job before you pay. If we can't get a technician to you, you get a full refund.

If a Pit Stop technician arrives and the job can't be finished for a reason outside our control, such as the car needing a mechanic or nobody at the vehicle, a $35 to $75 service fee replaces the quoted price and the rest is refunded. The dispatcher tells you the exact fee before you pay. If we can't get a technician to you, or can't finish because of something on our side, you get a full refund.

Pit Stop gives you an itemized receipt on every call. If your auto policy includes roadside coverage, you can send it to your insurer; whether it pays is up to your policy. The Texas Office of Public Insurance Counsel says roadside coverage is often an optional add-on, and some insurers pay less without approval first or set a deadline for receipts, so check those rules ahead of time.

No. Pit Stop doesn't tow. It handles jump starts, batteries, tires, lockouts and fuel where the car is parked. If what you describe at (214) 367-5302 sounds like a job for a tow or a mechanic, the dispatcher tells you before anyone drives out. If the technician only finds it at the car, a $35 to $75 service fee replaces the quoted price and the rest is refunded. The dispatcher tells you the exact fee before you pay.

Pit Stop handles jump starts, battery replacement and installation, lockouts, flat tire changes, temporary plugs for small tread punctures, used and new tire replacement, tire delivery, air delivery, locking and stripped lug nut removal, and emergency fuel delivery. All of it is done where your vehicle is, across Dallas and nearby cities.

No. Pit Stop puts a temporary roadside plug only in a small puncture in the tread, and a tire shop should then repair the tire from the inside. It doesn't plug damage in the sidewall or shoulder. In that case, the dispatcher can quote a used or new tire replacement done where the vehicle is.

Pit Stop can bring a tire and install it where the vehicle is. The dispatcher confirms the tire size, whether a used or new tire is available, and the price on the call. Common sizes ride on the truck; for any other size, nothing is promised until the dispatcher has checked.

Yes. Pit Stop removes locking lug nuts when the wheel lock key is lost, and stripped or rounded lug nuts that a normal socket can't grip. Call (214) 367-5302, tell the dispatcher which one you have, and you hear the price before a technician drives out.

Pit Stop's emergency fuel delivery brings enough fuel to get you to the nearest station, where you can fill up. Tell the dispatcher where you ran out and what you drive, and you get the price and an ETA on the call.

No. Pit Stop doesn't do mechanical repair. It handles roadside jobs like jump starts, batteries, tires, lockouts, lug nuts and fuel. If what you describe doesn't sound like a roadside fix, the dispatcher tells you before anyone drives out. If the technician only finds it at the car, a $35 to $75 service fee replaces the quoted price and the rest is refunded. The dispatcher tells you the exact fee for your job before you pay.

Pit Stop works on cars, SUVs, pickups, light-duty work trucks, vans and fleet vehicles. It does not service heavy-duty trucks or semis. If you're not sure whether your vehicle fits, ask the dispatcher at (214) 367-5302 before anyone drives out.

Yes, for light-duty fleet vehicles such as work trucks, vans, pickups and company cars. A business can call dispatch at (214) 367-5302 to talk through service for its fleet. Each job is priced on the call, before a technician is sent, and every call comes with an itemized receipt. Semis and heavy-duty trucks aren't serviced.

If the car still moves, ease it onto the shoulder or off at the next exit and turn on your hazard lights. Stay clear of traffic, and never stand behind or in front of the car. If you're stopped in a live lane, hurt, or in a crash, call 911 before you call Pit Stop.

Call 911 right away. NHTSA warns that a car can heat up by 20 degrees in 10 minutes, and it tells anyone who sees a child alone in a vehicle to call 911 and get help immediately. Call Pit Stop for lockouts where no one inside is at risk.